My old iMac is fading fast so have moved to a newer model. I've transferred all Office for Mac 2011 software to the new one and it's all working fine except Outlook. On the old Mac I used Entourage 2004 and hadn't bothered to register the Outlook software when I got the new Office 2011.
Now when I try to use Outlook (having successfully copied all my Entourage data to Outlook) it asks for a 25 digit product key. But my copy of Office for Mac only has a 20 digit product key.
(XXXX-XXX-XXXXXXX-XXXXX) Any ideas what I should do? Also( if it's relevant) it is trying to sign me up to Office 365 whereas my licence is only for standard Office 2011.
1) Quit all Microsoft applications. 2) Track down all instances of pre-2008 Normal template on your computer, and drag them to your desktop. The file is called simply 'Normal' and has no extension. 3) Find and drag the file Normal.dotm to your desktop. Unless you have moved it, it should be in /Users/ /Library/Application Support/Microsoft/Office/User Templates/ 4) If the following files exist, Remove or rename them: /Library/Preferences/Microsoft/Word Settings (10) /Library/Preferences/Microsoft/Word Settings (11) User/Library/Preferences/com.Microsoft.Word.plist User/Library/Preferences/Microsoft/Office 2008 (the whole folder!) 5) Then Repair Permissions with Disk Utility. 6) Then re-install, and reapply the 12.1.0 and 12.1.5 updates, in that order.
7) Repair permissions again, and it should work. Be thorough with this, if you leave any of the old files behind Word 2008 will find them and won't replace them. Do it right and Word will construct a new, clean, set of preferences and everything should now work. Cheers John McGhie, Microsoft MVP (Mac Word), Consultant Technical Writer.