While converting a Word document to PDF using the Acrobat ribbon (Acrobat Create PDF), using Mac Word 2016 (Word 32-bit, version 15.23.2 or later), the following problems may occur:. Two conversion dialog boxes are displayed instead of just one. The “Allow online file conversion to open and export to certain types of file?” dialog box with Allow and Don’t Allow options appears first, and then the Acrobat PDFMaker conversion dialog box appears.
In the “Allow online file conversion to open and export to certain types of file?” dialog box, if you click Don’t Allow, the PDF conversion fails with the error message “Links are not retained.”.